💬 Frequently Asked Questions

Welcome to the Sweety Shine FAQ page!
We’ve gathered the most common questions our customers ask to help make your shopping experience smooth and stress-free.

🛍️ 1. What does Sweety Shine sell?

Sweety Shine offers a wide range of high-quality products designed to make your everyday life brighter and better — all at great prices. Our mission is to bring you the perfect balance of quality, value, and fast service.

🚚 2. How long does shipping take?

We do our best to get your order to you as quickly as possible!

  • United States: 7–14 business days

  • International: 14–31 business days

Please note that these are estimated delivery times and may vary due to customs processing, carrier delays, or holidays.

📦 3. How long does it take to process my order?

All orders are typically processed within 1–3 business days after you place them. Once shipped, you’ll receive a confirmation email with your tracking number.

🔍 4. How can I track my order?

You can track your package anytime by visiting our [Track Your Order] page. Simply enter your order number and email address to view real-time updates on your shipment.

💳 5. What payment methods do you accept?

We accept all major payment options, including:

  • Visa, Mastercard, American Express, and Discover

  • PayPal and other secure digital payment methods

All transactions are protected with SSL encryption for your safety.

🔄 6. What is your return policy?

We accept returns within 30 days of delivery.
To be eligible, your item must be in its original condition and packaging. Please contact us at [insert support email] with your order number and reason for return, and we’ll provide step-by-step instructions.

💰 7. Do you offer refunds or exchanges?

Yes! Once we receive and inspect your returned item, we’ll process your refund or exchange within 5–7 business days. Refunds will be issued to your original payment method.

📧 8. My tracking number isn’t updating — what should I do?

Tracking information may take a few days to appear after your order ships. If it hasn’t updated within 5 business days, please contact us at sweety.starshine18@gmail.com, and we’ll help you locate your package.

🌎 9. Do you ship internationally?

Yes, we ship worldwide!
Please note that international orders may be subject to customs fees, import duties, or local taxes — these are the responsibility of the customer.

❤️ 10. How can I contact Sweety Shine?

Our customer support team is always happy to help!
You can reach us via:
📧 Email: sweety.starshine18@gmail.com
📱 Contact Form: Available on our Contact Us page
We aim to respond to all inquiries within 24–48 hours.

✨ 11. Why shop with Sweety Shine?

Because we care about our customers!
At Sweety Shine, we focus on:

  • High-quality products you’ll love

  • Affordable prices without sacrificing quality

  • Friendly customer service that actually listens

  • Fast, reliable shipping on every order